Small Business AI Survey

Organization and Role

Start with your role and organization context.

1 / 5

Which best describes your role in decisions about software your organization uses?

I am the final decision-maker I share decision-making responsibility I evaluate or recommend tools but do not approve purchases I implement or administer tools but do not choose them I am not involved in software decisions

Approximately how many people work at your organization?

Which category best describes your organization?

Current AI Use

Capture how AI is used today, if at all.

2 / 5

How often do people in your organization currently use AI tools for work?

Which AI-enabled tools are currently used in your organization? Select all that apply.

None General chatbots Writing or marketing tools Meeting transcription or summaries Customer support or CRM features Analytics or reporting tools Image, design, or video tools Coding, automation, or workflow tools

Where is AI currently used in your organization? Select all that apply.

Not currently used Writing emails, proposals, or documents Marketing content or social posts Customer service or follow-up Summarizing meetings or calls Research or competitive analysis Data analysis or reporting Internal process automation

Pain Points and Needs

Identify the friction and the highest-value opportunities.

3 / 5

What are the biggest difficulties your organization faces with AI tools? Select up to three.

Accuracy or trust in outputs Data privacy or security concerns Hard to connect with existing software Unclear return on investment Too much time needed to get useful outputs Employee adoption or training Cost or vendor lock-in Compliance or legal uncertainty No major difficulties so far

Where would AI be most valuable if it worked well for your organization? Select up to three.

Customer support and communication Sales follow-up or lead qualification Marketing content and campaign planning Operations scheduling or coordination Financial analysis or bookkeeping support Knowledge search across company documents Reporting and decision support Employee training or onboarding

How does your organization currently manage AI use?

Which best describes your organization’s willingness to pay for AI software?

Perceptions of AI

Rate overall views and tradeoffs.

4 / 5

How much do you agree or disagree with each statement?

Statement	Strongly disagree	Disagree	Neither	Agree	Strongly agree
AI can save meaningful time in my organization.
AI can improve the quality of work, not just speed.
The risks of AI are manageable for a small business like mine.
It is hard to know which AI tools are worth adopting.
Using AI will become important for staying competitive.

In your own words, what is one task you wish AI could handle better for your organization?

What is your biggest concern, if any, about using AI in your organization?

Anything else you want to add?

Submit

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5 / 5

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